 |
PAYMENT
We only accept payments through PayPal. You can open a PayPal account, link it to your credit or debit card and every time you make the payment, PayPal will process it from your credit or debit card. Payment must be made within five days of placing your order, otherwise the order will be cancelled.
SHIPPING
We ship our items to most countries across the globe include North America, Europe, Australia, Asia and South America. For Africa, please sent us a message and we will let you know the items we ship to this market (this is because we only ship a few items to Africa because of high shipping costs and other restrictions). We have various shipping options for different items, depending on their value and their shipping destinations. These options include Fedex, DHL, EMS, ePacket (for United States only), Hong Kong Post and China Post. Please see specific items for the available shipping options. Please note that as a company, we strive to ship our products to our customers for free. However, in some rare cases, shipping fee may apply.
IMPORTANT: Your order will be sent to the address on your PayPal account, so please confirm it is correct before ordering and making your payment. We will also provide tracking information once we ship the item(s).
PLEASE NOTE: All orders are shipped out between 3 to 5 days. However, in case the purchased item is not available, your order will be shipped out within 8 days.
INTERNATIONAL PACKAGES: International packages are shipped with a Customs form that declares the value of the item, and have to be declared as merchandise even if your order is a gift. Please note that you are responsible for any customs fees/taxes incurred.
REFUNDS AND EXCHANGES
We strive to ensure that our customers are 100% satisfied. However, in the event that you are satisfied with our product(s) in one way or the other, then, do not hesitate to contact us. Please note that refunds and exchanges will be given in case of dissatisfaction. In such a case, a refund request must be made within 5 days of receiving the package, and the item(s) must be sent and received at Adaliz Collections within 30 days of the refund request. Upon receiving the returned items, we will make a refund within 5 business days. Please note that you will be required to pay the shipping costs when returning the item to our shop.
CANCELLATION: Kindly note that due to the processes we use to manage my business, cancellation requests will not be honoured. Once an order is placed, the item will be shipped. Therefore, kindly ensure that you double check details of the items before making an order.
FEEDBACK: Kindly note that this is my livelihood and we would really appreciate when you leave a positive feedback. Please note that any negative review will not only hurt my business, but it will also destroy my opportunities to grow. We are reasonable people, and as such, while we may make mistakes, we can always make them right and ensure that you are satisfied. Kindly be nice to us because we will always be nice to you no matter the issue.
WHOLESALE: We also process large or wholesale orders. Please contact us and we will ensure let you know the availability of the item and the discounts we can offer.
SELLER INFORMATION
Welcome to the Adaliz Collections, where you will find lovely original creations in affordable high-quality leather products such as wallets, purses and handbags. We are dedicated to creating unique leather products.
COPYRIGHT ADALIZ COLLECTIONS 2015. ALL RIGHTS RESERVED.
|
